Privacy Policy

Effective Date: Feb/24/2025

Your privacy is important to us. This Privacy Policy outlines how Saval AI ("we," "our," or "us") collects, uses, and protects the information you provide while using our app designed to help aspirants prepare for the UPSC exam.

Definition of Personal Information

In this policy, “personal information” means any data about an individual who is identifiable by or in relation to such data. This includes, but is not limited to, information that can directly or indirectly identify you, such as your name, email address, phone number, and preferences. This definition aligns with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian data protection laws.

Information We Collect

Personal Information

When you use our app, we may collect the following personal information:

• Full Name (first and last names)
• Phone number
• Email address
• Profile details, such as your preferences and study goals
• Payment details, if applicable (processed securely via third-party gateways)
• Transaction history on our platform
• Information voluntarily provided through communication, such as comments or interactions in public forums

Information from Third Parties

We may collect personal information about you from publicly available sources or third parties, such as social media platforms, to enhance and personalize your experience. Examples include:

• User ID
• Interactions with our posts
• Preferences and interests inferred from activity on other platforms

Sensitive Personal Information

In accordance with Indian laws, sensitive personal information, such as financial information, is handled with strict security measures. Such data is only collected when absolutely necessary and processed with your explicit consent.

Usage Data

We may collect data on how you interact with our app, including:

• Device information (e.g., model, operating system, unique device identifier)
• Log data (e.g., IP address, app version, date and time of use)
• Usage patterns (e.g., features used, time spent on the app)

Cookies and Similar Technologies

We use cookies and similar technologies to enhance user experience, track app performance, and provide personalized services. Cookies help us analyze app usage, remember preferences, and deliver relevant content.

How We Use Your Information

We use the information we collect to:

• Create, verify, and manage user accounts and features
• Provide and improve app services, such as conducting tests and exams
• Respond to queries and provide support
• Develop, deliver, and improve app functionalities
• Send notifications, study recommendations, and marketing communications (with consent)
• Analyze user behavior to enhance app performance and features
• Prevent fraudulent, illegal, or harmful activities
• Comply with legal and contractual obligations under Indian laws

Sharing and Disclosure of Personal Information

We do not sell, rent, or trade your personal information. However, we may share it with:

• Service Providers and Business Partners: Third-party vendors assisting with payment processing, analytics, or other app functionalities
• Social Networking Platforms: When interacting with widgets, links, or hosted content on these platforms
• Legal and Regulatory Authorities: When required by law or to protect our rights under Indian jurisdiction
• Corporate Transactions: In case of mergers, acquisitions, or reorganization
• Advertising and Marketing Services: To deliver tailored campaigns based on preferences and interactions
• Others: With explicit consent or as necessary for the legitimate business purposes outlined in this policy

Payment Information

Saval AI does not store your credit/debit card or banking details. All payment transactions are securely processed through third-party payment gateways. Following successful completion, you will be redirected back to our app with the order details.

Security Practices

To protect your personal information, we maintain administrative, technical, and physical safeguards. These include encryption, secure servers, and compliance with industry best practices to prevent unauthorized access, disclosure, or misuse. Our practices comply with the IT Act, the SPDI Rules, and other Indian data security regulations.

Your Rights

Under Indian data protection laws, you have the right to:

• Access the personal data we hold about you
• Request corrections or updates to your information
• Withdraw consent for specific data processing activities
• Request the deletion of your account and associated personal data

To exercise these rights, contact us at support@saval.ai.

Retention and Deletion of Data

You may request the deletion of your account at any time by contacting our support team at support@saval.ai. Upon receiving your request, we will initiate the process to delete your personal data. However, certain data may be retained for a period as required by applicable laws or for legitimate business purposes, such as compliance with legal obligations, fraud prevention, or resolving disputes.​

Please note that uninstalling the Saval AI app from your device does not automatically delete your account or the personal data stored on our servers. To ensure the removal of your data, you must contact our support team with your account details and a request for data deletion.

Cookies Policy

We use cookies to enhance app functionality and user experience. Third-party cookies may also be used for features or advertisements. You can manage cookies through your browser or device settings. Note that disabling cookies may affect app performance.

Age of Consent

By using Saval AI, you confirm that you are at least the age of majority in your jurisdiction or have obtained parental consent as a minor.

Changes to This Privacy Policy

We reserve the right to update this policy. Significant changes will be communicated via email, app notifications, or other appropriate means. The date of the latest update will always be displayed at the top of this document.

Grievance Redressal

In compliance with Indian laws, grievances related to this policy or data handling can be addressed to our Grievance Redressal Officer:

Name: Swapnil Tamgadge
Email: stamgadge@saval.ai
Phone: +91-8446469071

Resolution Timeline: Within 15 days of receiving the grievance

Jurisdiction and Dispute Resolution

This Privacy Policy is governed by the laws of India. Any disputes arising out of this policy shall be resolved under the jurisdiction of courts located in Hyderabad.

Links and External Sites

Saval AI may include links to third-party websites. We are not responsible for their privacy practices and encourage users to review their privacy policies.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: hello@saval.ai
Address: Survey no. 192, 4th Floor, Sark House, Kondapur, Serilingampally, K.V. Rangareddy - 500084, Telangana
Phone: +91-9150699908

By using Saval AI & any of it's services, you agree to the terms outlined in this Privacy Policy.